Cloud Support Engineer

Job Brief: A Cloud Support Engineer at Rubico will have an essential role in administering and managing the cloud-based hostings. 

The Cloud Support Engineer will require troubleshooting, and cloud hosting-related technical issues, in addition to providing software support and solutions to employees as well as clients. It also requires a good understanding of Linux.

Required Skills:
  • 1+ years of experience working on cloud hosting environments
  • Experience and knowledge of managing Linux-based hosting servers (Eg. AWS EC2 instances).
  • Experience in Code Repositories Management (Eg. Git).
  • Have a good understanding of managing systems and services on cloud providers like AWS or GCP
  • Sound understanding of working on different Linux distributions like Ubuntu, Centos, Debian, etc
  • Good understanding of web servers (Apache, Nginx, etc), SQL databases & PHP/Node.js/Python installation as well as configuration
  • Command-line tools knowledge (Eg. SSH, Bash)
  • Experience in any scripting language (Bash scripting, python, etc)
  • The candidate should be proficient in troubleshooting OS and network-related issues with good interpersonal communication skills and good presentation skills.
  • Handle all the server roles such as DNS, Web Server, Database Server, etc.
  • Manage cloud hosting servers, and services installed on those servers.
  • Communicate with cloud hosting support for technical queries.
  • Work on hosting servers to create/update sites and install new software/services.
  • Manage and control server(s) via SSH.
  • Configure file permissions for various websites.
  • Maintain prevention plans to keep websites secure from hacking attempts.
  • Regular documentation on server and network policies and protocols.
Good to Have Skills:
  • A basic understanding of DevOps concepts can be a plus
  • Experience/Knowledge of Monitoring Services for hosted systems (Eg. Datadog, New Relic, etc.)
  • DNS management experience.
  • Development experience using LAMP architecture.
  • G Suite Management.
  • Good Communication Skills

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